If you happen to get rejected we’ll make it right.
We proudly stand by our service, 100%. So if you’re not satisfied with your prints and believe they were rejected because of us, we’ll make it right – from taking new prints free of charge or refunding your money back in full. Simple as that.
Our Customer Care Specialists are trained in the art of solving problems. So if you’re not absolutely satisfied, here’s how we can help:
- First, contact us and let us know what your issue is.
- Then, we’ll work with you to find a solution that you’ll be happy with, whether that means taking new prints at no additional cost or refunding you in full.
- You’ll need to provide us with proof that your fingerprints were rejected, so please keep hold of any documents including your receipt or the date you saw our technician.
Complete satisfaction or your money back.
If you ever have an issue with your fingerprints, it’s our goal to resolve it to your satisfaction. So if a reprint doesn’t solve your problem, we’ll refund your money 100%.
To qualify for a full money back refund, you’ll need to contact us within the first 90 days. Any later then this and we will, unfortunately, be unable to approve a refund. You’ll also need to retain all proof of purchase and documentation of your rejected Fingerprints.
More more information please refer to https://www.accc.gov.au/consumers/consumer-rights-guarantees